Refund policy

1. Current status. No payments are taken on this site, so there are no payments to refund. This policy explains how refunds will work once checkout opens.

2. What a change-of-mind refund includes. A change-of-mind refund generally includes the price you paid for the goods plus the original standard delivery cost. If you chose a more expensive delivery service (such as express delivery), the additional cost above standard delivery need not be refunded.

3. When your refund is issued. A refund is generally due within 14 days of us receiving the returned goods, or within 14 days of you providing evidence that you have sent them back, whichever is earlier. Refunds are normally made using the original payment method, so the time for the money to appear in your account may also depend on your bank or card provider.

4. Deductions. If returned goods show signs of handling beyond what was necessary to inspect them, a deduction may be made from the refund to reflect the reduction in value, as permitted by UK law. We will always explain any deduction we make.

5. Faulty or misdescribed goods. Refund rights for faulty, damaged or misdescribed goods are separate from change-of-mind cancellation rights; we will not treat a fault claim as an ordinary change-of-mind return. Where goods are faulty or not as described, you may be entitled to a full refund, repair or replacement under UK consumer law, and we will cover reasonable return costs.

6. Refund status and questions. Email contact@vanteli.shop to check the status of a refund. If you have not received a refund within the stated timeframe, we recommend first checking with your bank or card provider, then contacting us so we can investigate.

7. Contact and instructions. Contact us at contact@vanteli.shop. Step-by-step refund instructions will be published before checkout opens. Nothing in this policy affects your statutory rights.