Shipping policy

1. Current status. No orders are accepted or dispatched at this time. The intended market is the United Kingdom, and our stated delivery estimate is 7–12 days. Eligible delivery areas, shipping charges and carriers have not been confirmed yet; this policy will be updated with full details before checkout opens.

2. Processing time. Once sales begin, all orders will be processed within 2 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.

3. Delivery destinations and charges. Delivery is free. Once checkout opens, the confirmed list of delivery destinations and available delivery options will be displayed at checkout and in this policy. There is currently no delivery option to choose and no delivery date to rely on.

4. Delivery estimates. Once your order has been processed and dispatched, delivery will take 7–12 days. Delivery estimates are not guarantees: delays can occasionally occur due to carriers, weather, customs or peak periods. If your order is significantly delayed once sales begin, you will be able to contact us and, where applicable, exercise your right to cancel under UK consumer law.

5. Order tracking. When your order is dispatched, we intend to provide a tracking number where the chosen delivery service supports it, so you can follow your parcel's progress.

6. Lost, damaged or incorrect orders. Once sales begin, if your order arrives damaged, or does not arrive within a reasonable time, you will be able to report it through the published customer contact channel. We will work with the carrier to resolve the issue and, where appropriate, offer a replacement or refund in line with your statutory rights. Please keep the packaging if an item arrives damaged, as it may be needed for a carrier claim.

7. Address accuracy. Customers will be responsible for providing a complete and accurate delivery address. We cannot be responsible for orders delivered to an incorrect address supplied at checkout, though we will always try to help recover a misdirected parcel where possible.